Privacy Policy

At PetalsOnPoint, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

When you place an order, create an account, or contact us, we may collect:

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Order history and preferences
• Communication preferences and marketing consent

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information including:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process and deliver your orders, including coordinating delivery logistics and providing customer service
• Account Management: To create and maintain your account, track order history, and save preferences
• Communication: To send order confirmations, shipping updates, and respond to inquiries
• Marketing: With your consent, to send promotional emails about new products, special offers, and floral tips
• Improvement: To analyze website usage, improve our services, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

3.1 Service Providers

• Payment processors for secure transaction handling
• Delivery partners for order fulfillment
• Email service providers for communications
• Analytics providers to improve our services

3.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• 256-bit SSL encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• PCI DSS compliance for payment processing
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Our cookies include:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us analyze site usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Receive your data in a structured, commonly used format
• Object: Object to processing of your personal information for certain purposes

To exercise these rights, please contact us at privacy@petalsonpoint.com

7. Marketing Communications

With your consent, we may send promotional emails about our products and services. You can:

• Unsubscribe using the link in any marketing email
• Update your preferences in your account settings
• Contact us directly at hello@petalsonpoint.com

Note: Even if you opt out of marketing emails, we will still send transactional messages related to your orders.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order history is typically retained for 7 years for accounting and legal purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when the policy was last revised. We encourage you to review this policy regularly. Significant changes will be communicated via email or prominent notice on our website.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: