Terms of Service

Welcome to PetalsOnPoint. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before placing an order or using our services.

1. Acceptance of Terms

By accessing www.petalsonpoint.com or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Services

PetalsOnPoint provides premium floral design, arrangement, and delivery services. Our services include:

• Online ordering of floral arrangements and related products
• Custom floral design consultations
• Corporate floral services and subscriptions
• Event floral design and installation
• Same-day and scheduled delivery services

3. Ordering and Payment

3.1 Order Placement

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order at our discretion
• Prices are in USD and subject to change without notice
• You must be at least 18 years old to place an order

3.2 Payment

• Payment is required at the time of order placement
• We accept major credit cards, debit cards, and approved payment methods
• All transactions are processed securely through PCI DSS compliant payment processors
• Corporate accounts may be eligible for invoicing with approved credit terms

3.3 Pricing

• All prices include the arrangement, container, and standard packaging
• Delivery fees are calculated separately based on location and service level
• Applicable taxes will be added at checkout
• We reserve the right to correct pricing errors

4. Delivery

4.1 Delivery Areas

We deliver to the greater Seattle metropolitan area. Specific delivery zones and availability can be verified during checkout. Extended delivery areas may be available for corporate and event orders.

4.2 Delivery Times

• Same-day delivery available for orders placed before 2:00 PM (Monday-Saturday)
• Delivery windows are estimates and not guaranteed
• Specific timed deliveries require advance notice and may incur additional fees
• Holiday and peak season deliveries may have modified schedules

4.3 Delivery Attempts

• One delivery attempt will be made to the specified address
• If recipient is unavailable, arrangements will be left in a safe location if possible
• Redelivery may be available for an additional fee
• We are not responsible for arrangements left per delivery instructions

4.4 Incorrect Addresses

If an incorrect address is provided, redelivery fees will apply. PetalsOnPoint is not responsible for deliveries to incorrect addresses provided by the customer.

5. Product Quality and Substitutions

5.1 Quality Standards

We are committed to delivering premium quality floral arrangements. All flowers are inspected for freshness and quality before delivery.

5.2 Substitutions

• Due to seasonal availability, we may substitute flowers of equal or greater value
• We maintain the style, color scheme, and value of the original design
• Containers may be substituted with similar items of equal or greater value
• For no-substitution orders, please contact us directly

5.3 Product Images

Product images are representative. Actual arrangements may vary due to the natural variations in flowers and seasonal availability.

6. Cancellations and Changes

6.1 Order Changes

• Orders can be modified up to 4 hours before scheduled delivery
• Same-day orders cannot be modified once processing begins
• Contact us immediately at (206) 555-7890 for change requests

6.2 Cancellations

• Orders can be cancelled for full refund if cancelled at least 24 hours before delivery
• Same-day orders cannot be cancelled once processing begins
• Subscription services require 7 days notice for cancellation

7. Refunds and Returns

7.1 Satisfaction Guarantee

We guarantee your satisfaction. If you are not completely satisfied with your order, please contact us within 24 hours of delivery at hello@petalsonpoint.com or (206) 555-7890.

7.2 Refund Policy

• Valid quality complaints will be resolved with a refund, replacement, or credit
• Refunds are processed to the original payment method within 7-10 business days
• Delivery fees are non-refundable except in cases of our error
• Perishable nature of flowers means returns cannot be accepted

7.3 Claims

Claims must be made within 24 hours of delivery with photographic evidence. We are not responsible for arrangements damaged after delivery or due to improper care.

8. Subscription Services

• Subscriptions renew automatically on the selected schedule
• You can pause, modify, or cancel subscriptions with 7 days notice
• Subscription prices are locked for the initial term
• We reserve the right to modify subscription offerings with advance notice

9. Corporate Accounts

Corporate account terms include:

• Credit terms subject to approval and credit check
• Net 30 payment terms for approved accounts
• Dedicated account management and priority service
• Custom pricing available for high-volume orders

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and designs, is the property of PetalsOnPoint and protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without written permission.

11. User Conduct

When using our services, you agree not to:

• Provide false or misleading information
• Impersonate any person or entity
• Use our services for illegal purposes
• Interfere with the proper functioning of our website
• Attempt to gain unauthorized access to our systems

12. Limitation of Liability

To the fullest extent permitted by law:

• PetalsOnPoint is not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the purchase price of the product in question
• We are not responsible for delays due to weather, traffic, or other factors beyond our control
• We are not liable for recipient reactions, allergies, or pet-related incidents

13. Indemnification

You agree to indemnify and hold harmless PetalsOnPoint, its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

14. Governing Law

These Terms of Service are governed by the laws of the State of Washington, USA. Any disputes shall be resolved in the courts of King County, Washington.

15. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified terms.

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

17. Contact Information

For questions about these Terms of Service, please contact us: